Shipping & Returns
Answer: Yes. All orders from outside the United Kingdom are fulfilled by DHL express. For international customers, please use our shipping calculator below for appropriate rates & shipping times.
Answer: We aim to dispatch your order within 1-2 business working days from our warehouse (Monday-Friday).
Answer: For domestic & international delivery times please see below.
- Domestic UK orders: 1-2 working days
- Europe, US & Canada: 2-3 working days
- Worldwide: 4-5 working days
Answer: Unfortunately, at this time, we only ship using an expedited / express courier service (Domestic or international). Domestic orders are shipped via ParcelForce. Orders received from outside the UK are shipped via DHL express.
Answer: Shipping costs will vary depending on your location. For all UK orders, delivery is Free (£0). Orders received from outside the UK, a shipping charge will apply. Please refer to the shipping calculator below for an accurate shipping cost to your location.
Answer: No. Orders are not available for collection
Answer: Depending on your location, a customs charge or import duty may be required. This will be at the cost of the receiver and not the sender. We advise on contacting your local authorities if you are unsure with this matter.
Answer: Please accept our apologies if you have not received your order. Depending on your location, delivery times may vary and delays may occur. We advise tracking your order via the online tracking function below. For further assistance, please contact us at firstname.lastname@example.org
Answer: All Past Vintage products are covered with a 1-year (12month) warranty. This warranty is against material or manufacturing defects. General wear & tear is not covered by this warranty. If a fault occurs outside the 1-year warranty, we will still do our best to assist you further.
Answer: Yes. In the event you would like to cancel your order, please contact us immediately at email@example.com. Returns must be arranged within 30 days of receipt. Return postage is covered by the receiver unless the order is deemed to be faulty.
Answer: If you would like to return your order, please notify us within 30 days of receipt. You can do this by emailing firstname.lastname@example.org. Please note: Returns must be returned in their original condition & packaging. Any order returned in a damaged state will not be eligible for a refund.
Answer: No. Unfortunately, we do not offer an exchange service.
Answer: We aim to have refunds processed & completed within 7 business working days.